Multiple active Flows

Multiple Active Flows

Did you know that you can show different flows to different groups of users?
Raaft allows you to have multiple retention flows active at once and to switch between them by passing the ID of the flow you want to show.
For example, you could target each of the following groups with specific language, motivators, and responses:
  • Trialing customers who do not convert
  • Customers on a basic plan
  • Customers on a premium plan
  • Customers on a monthly plan
To access this page, you just need to go to “Flows” on the navigation menu (left side). Once you open it you will have an overview of which retention flows are active.
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Setting a default retention flow

The first active flow is always considered the default. Simply select the actions dropdown and choose to Make Active.
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Setting an alternate retention flow

Once you have a Default retention flow, you can activate additional flows as alternates.
These flows will only be seen when you specify them when initializing your flow on your site. Your app controls what active flow gets shown to your users!
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You can also switch retention flows from alternate to default at any time by clicking on the “More” option.
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Retention Flow IDs

To check the ID of each one of the retention flows you have, you simply click on “More” and at the bottom you will be able to see the flow’s ID.
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If you have any issues at any point, feel free to write us at hello@raaft.io or reach out via the chat in the bottom-right corner of the screen of the app.