All Collections
Retention Flows
Multiple active retention flows
Multiple active retention flows

How to make multiple retention flows active at the same time.

Cody Rogers avatar
Written by Cody Rogers
Updated over a week ago

Did you know that you can show different flows to different groups of users? 

For example, you could target each of the following groups with specific language, motivators, and responses:

  • Trialing customers who do not convert

  • Customers on a basic plan

  • Customers on a premium plan 

  • Customers on a monthly plan

Raaft allows you to have multiple retention flows active at once and to switch between them by passing the ID of the flow you want to show. 

Setting a default retention flow

The first active flow is always considered the default. Simply select the actions dropdown and choose to Make active. 

Setting an alternate retention flow

Once you have a Default retention flow, you can activate additional flows as alternates. These flows will only be seen when you specify them when initializing your flow on your site. Your app controls what active flow gets shown to your users!

You can also switch retention flows from alternate to default at any time. Take advantage of customized retention flows and let us know if you need any help! 

Did this answer your question?